Difference between revisions of "NVGate Licence Keys Troubleshooting"

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=== hardware dongle ===
=== hardware dongle ===
If issue when you encrypt hardware keys:
go on: dongleupdate.exe
Target : Hard
Get key.
:
Then verify than the dongle ID is the same than the serial number on the licence file.
If there is no results, put a fixed IP adress on the hardware by default 223.255.253.50 and [https://youtu.be/No9J23qW3JY?si=LEob39j7vaeXem_H put a fixed IPV4 adress on the PC] (exemple of compataible adress: 223.255.253.49).
Then do a get key again
Then if any issue please contact you local distributor with a print screen of dongleupdate.exe .

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