Difference between revisions of "NVGate Licence Keys Troubleshooting"

Revision as of 10:49, 18 December 2024

1) Select the item (analyzer or dongle) for which you want to update the license keys.
2) Select the .ZIP archive containing your new license key files.
3) The license key files will be automatically copied in the NVGate installation folder and the keys of your analyzer and USB dongle will be encrypted.

if any issue

If any issue during the encrypt keys, follow this process :

1) Extract the .zip keys file

2) Rename the .txt by a .bat

3) Copy the keys (.bat and .cfg) on the install directory of NVGate (next to NVGate.exe)

4) Plug dongle and analyzer

5) go on NVgatecfg.exe (NVGate environment next to NVGate.exe)

5) Tab Update, click on encrypt hardware keys and encrypt dongle keys.

The dongle/hardware is updated.

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Be sure you have the right licence with you, if yes :

Driver for USB dongle is sentinel driver, check than the driver of dongle is correctly installed : C:\OROS\Programs\NVGate\checkconfig.exe

Does sentinel driver is installed.

If yes, we can think USB dongle is defected and we will send you a quotation to replace it. Please tell us
If no , please use this process

if no : please install it :

download NVgate install folder and you have the folder of sentinel driver inside.

check the folder : SentinelDriver_7.6.9 . Do a custom install and install this.

When install is finish please reboot the PC

@@ Line 52: / Line 52: @@
 check the folder : SentinelDriver_7.6.9 .
 Do a custom install and install this.
+[[File:sentinel driver.png|400px]]
 When install is finish please reboot the PC