Difference between revisions of "NVGate Licence Keys Troubleshooting"
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[[category:WikiOros]] | |||
== Standard process == | == Standard process == | ||
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[[File:update_process.png|900px]] | [[File:update_process.png|900px]] | ||
if any issue | if any issue | ||
== Encrypt using NVGate environment == | == Troubleshooting: Encrypt using NVGate environment == | ||
If any issue during the encrypt keys, follow this process : | If any issue during the encrypt keys, follow this process : | ||
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The dongle/hardware is updated. | The dongle/hardware is updated. | ||
== Issue remain Troubelshooting== | |||
== Issue remain== | |||
=== USB Dongle === | === USB Dongle === | ||
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C:\OROS\Programs\NVGate\checkconfig.exe | C:\OROS\Programs\NVGate\checkconfig.exe | ||
Does sentinel driver is installed | Does sentinel driver is installed ? | ||
*If yes, we can think USB dongle is defected | *If yes, we can think USB dongle is defected, please contact your local distributor. | ||
*If no | *If no : | ||
On install folder of NVGate check the folder : SentinelDriver_7.6.9 or download it [https://partnerzone.digigram.com/s/HHzQXigs3JqqRP4 here] | |||
Do a custom install and install this. | |||
[[File:sentinel driver.png|400px]] | [[File:sentinel driver.png|400px]] | ||
When install is finish please reboot the PC | When install is finish please reboot the PC | ||
now, check if sentinel driver is installed and try to encrypt the keys. | |||
=== hardware dongle === | |||
If still issue when you encrypt hardware keys, verify yo can have access and you can read the hardware ID. | |||
Launch: dongleupdate.exe (next to NVGate.exe) | |||
Target : Hard | |||
Get key. | |||
[[File:dongleupdate.png|400px]] | |||
Then verify than the dongle ID is the same than the serial number on the licence file. | |||
If there is no results, put a fixed IP adress on the hardware by default 223.255.253.50 and [https://youtu.be/No9J23qW3JY?si=LEob39j7vaeXem_H put a fixed IPV4 adress on the PC] (exemple of compataible adress: 223.255.253.49). | |||
Then do a get key again | |||
== Contact us == | |||
If any issue please contact you local distributor (or customer.care@oros.com) with a print screen. | |||
Latest revision as of 14:54, 28 February 2025
Standard process
- 1) Select the item (analyzer or dongle) for which you want to update the license keys.
- 2) Select the .ZIP archive containing your new license key files.
- 3) The license key files will be automatically copied in the NVGate installation folder and the keys of your analyzer and USB dongle will be encrypted.
if any issue
Troubleshooting: Encrypt using NVGate environment
If any issue during the encrypt keys, follow this process :
1) Extract the .zip keys file
2) Rename the .txt by a .bat
3) Copy the keys (.bat and .cfg) on the install directory of NVGate (next to NVGate.exe)
4) Plug dongle and analyzer
5) go on NVgatecfg.exe (NVGate environment next to NVGate.exe)
5) Tab Update, click on encrypt hardware keys and encrypt dongle keys.
The dongle/hardware is updated.
Issue remain Troubelshooting
USB Dongle
Driver for USB dongle is sentinel driver, check than the driver of dongle is correctly installed : C:\OROS\Programs\NVGate\checkconfig.exe
Does sentinel driver is installed ?
- If yes, we can think USB dongle is defected, please contact your local distributor.
- If no :
On install folder of NVGate check the folder : SentinelDriver_7.6.9 or download it here
Do a custom install and install this.
When install is finish please reboot the PC
now, check if sentinel driver is installed and try to encrypt the keys.
hardware dongle
If still issue when you encrypt hardware keys, verify yo can have access and you can read the hardware ID.
Launch: dongleupdate.exe (next to NVGate.exe)
Target : Hard
Get key.
Then verify than the dongle ID is the same than the serial number on the licence file.
If there is no results, put a fixed IP adress on the hardware by default 223.255.253.50 and put a fixed IPV4 adress on the PC (exemple of compataible adress: 223.255.253.49).
Then do a get key again
Contact us
If any issue please contact you local distributor (or customer.care@oros.com) with a print screen.